Technical Help Desk Analyst Job
Job Description Job Attributes+
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Job ID
983485
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Req #
72665BR
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Job Location
14155 Newbrook Drive
Chantilly, VA 20151, US -
Job Category
Information Systems
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Job Type
Full Time
Job Description
Manage customer expectations by using all resource materials to effectively research, analyze and resolve/refer reported issues in a timely manner.
Fundamental Components
Single point of contact for internal/external users technical inquiries.
Take member calls related to technical application support and resolve those based on research and pre-defined SOPs.
Identifies and tracks customer issues and resolves them through research and fact-finding combined with an understanding of applicable business systems.
Knowledge of Aetna systems and understands system interfaces, back-end rules/logic, and edits.
Ability to consistently manage multiple priorities
Consistently provides accurate information to guide the decision making/resolution process
Good working knowledge of Incident Management and Change Management.
Experience with ServiceNow is preferred.
Healthcare Background is preferred.
Background Experience
Bachelor degree or Diploma is required.
1 years related work experience.
Additional Job Information
Customer service oriented.
ITIL Foundations certification is preferred.
Education
Bachelor's degree or equivalent experience
Percent of Travel Required
0 - 10%
Additional Information
Who We Are
We’re a values-based organization focused on helping people on their path to better health. Here, you’ll work alongside former members of the military and current reservists and members of the National Guard. Bring your unique skills to our industry, and we look forward to helping you grow your career.
We offer opportunities at all levels for U.S. Veterans and will enforce the Uniformed Service Employment and Reemployment Rights Act (USERRA).
Also, if you’re a Reservist member of the National Guard, be assured that you’ll have a job at CVS Health when you return from deployment. And, even though your civilian job may differ from your military job, we have many opportunities that may be right for you.
We recognize the value of military spouses bring to our company and continue to look for ways to help you find employment.
Explore our career areas and learn more about continuing your mission to help others.
