Senior UX Manager, Pharmacy UX Strategy & Design

Job Description
As an integral member of our Digital UX team, this position is responsible for leading the UX strategy and design for an agile release train (a group of 4 to 6 agile teams working together on a shared customer journey) in addition to managing 6-10 UX designers.

Senior UX Managers are experienced, well-rounded people who can solve complex business challenges on large-scale initiatives while being an advocate of the user and managing the careers of more junior colleagues.

This role supports one or more of the following businesses: CVS Pharmacy®, CVS Caremark®, CVS Specialty™.

Required Qualifications
Design Leadership Responsbilities:

• Collaborate with UX team members and product, business and technology partners to ensure shared understanding of business and user goals
• Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the world around you
• Partner with research, optimization, and analytics teams when appropriate to inform and validate design decisions
• Gain stakeholder support for designs by clearly communicating design vision and rationale
• Translate complex cognitive challenges across multiple projects into elegant user experiences delivered across multiple channels (digital, phone, in store)
• Develop deep understanding of customer journeys, personas and segmentation within your portfolio of projects

Management Responsibilities:

• Hire and retain contract and full time UX designers
• Establish annual goals and provide ongoing performance feedback to full time staff
• Collaborate with other UX, Product, and Development managers to ensure alignment across projects
• Proactively work with reports to ensure high quality designs and stakeholder satisfaction
• Collaborate with other UX managers and UX director on UX strategy
Work with agile leadership to ensure UX team quality and velocity meet team needs
• Good understanding of user-centered design philosophy and process
• Hands on experience with wire framing and prototyping tools
• Attention to detail and passion for excellence
• Strong portfolio of work including examples of mobile web, desktop and app experiences
• Ability to conceptualize, design, and deliver experiences.
• Ability to communicate user needs and demonstrate how proposed designs solve those to internal team and other stakeholders.
• Ability to collaborate with designers, strategists, managers, and technologists
• Ability to present and build support for work to senior stakeholders
• Deep knowledge of full user experience design process and ability to contribute at any level.
• Ability to dive into projects at any level of definition with creativity and drive.
• Demonstrated experience leveraging user research effectively
• 8+ years of experience in team building and leadership involving direct, indirect, and non reports with proven ability to work in a matrix team environment and demonstrate thought leadership and ability to influence where no direct line of control exists
• Ability to mentor and manage 3-10 direct reports
• Desirable: experience in medical or other highly regulated fields

Preferred Qualifications
• Preferred: Experience with agile and lean software development practices

Education
Master's degree in Graphic Design, Information Design, Interaction Design, Product Design, Human Factors or similar degree desirable