Pharmacy Lead Technician

Job Description

Health is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we’re helping people on their path to better health— from advising on prescriptions to helping manage chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. Lead Pharmacy Technicians are at the forefront of our purpose as they deliver compassionate care to our millions of patients every day.

Lead Technicians build upon the skills and responsibilities of the Pharmacy Technician and are focused  on being a role model, mentor and guide to the pharmacy team while supporting the Pharmacists. This position provides an opportunity, in a leading retail pharmacy setting, to excel in a complex, high impact patient focused role and to positively impact the lives of others. The ideal candidate must be able to  triage pharmacy tasks, balance efficiency with accuracy, work both independently and as a team in a fast- paced environment, and achieve excellence in customer service through compassion and genuine care  for all patients while ensuring all medication needs and regulatory compliance standards are met. Pharmacy Technicians must demonstrate ethical conduct and maintain patient confidentiality at all times.



ESSENTIAL FUNCTIONS:

•    Promotes a path to better health by engaging customers to learn about their health and medications; educates customers about CVS services and products appropriately positioning CVS as a partner in customers’ path to better health.

•    Focuses on the customer, keeping the customer top of mind at all times, prioritizing customer needs, displaying genuine care and empathy in all interactions, and ensuring complete customer satisfaction.

•    Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complies with CVS policies and procedures to ensure patient safety and protect patient privacy and security.

•    Effectively follows workflow procedures with an in-depth understanding of each workstation (i.e., Pick- Up, Drop-Off, Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders; manages own responsibilities while shifting to help the team where needed.

•    Delivers results while balancing quality and efficiency in all tasks, maintains accuracy while consistently meeting workflow and inventory management goals.

•    Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborates with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns.

•    Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers.

•    Contributes to high-performing teams by looking for opportunities to contribute to individual and broader team goals, remains flexible for both schedule and business needs while easily adapting to changes at work to enables supportive, collaborative, and challenging work environment.
 
•    Assists Pharmacist with managing day-to-day activities and administration which may include daily and weekly reports as well as pharmacy scheduling.

•    Coordinates/implements the training and development of support staff with field training team.
Willingly coaches, trains and mentors new colleagues to develop the team and share best practices. Provides support staff performance feedback to the Pharmacy Manager to contribute to their growth
and development.

•    Leads with heart by setting an example of outstanding performance for his or her team. Remains flexible, provides coaching, is supportive and respectful while always striving to get better.

•    Proactively takes on additional tasks and responsibilities, demonstrating a strong work ethic.
Identifies opportunities and shares insight on how to improve patient care and customer service.

•    Provides training, acts as back up and provides mentoring and coaching to the Inventory Specialist.

-Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.


DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Required Qualifications

•    PTCB National Certification

•    Must be at least 16 years of age

•    Licensure requirements vary by state

•    Attention and Focus

    o    The ability to concentrate on a task over a period of time without being distracted

•    Customer Service Orientation

    o    Actively look for ways to help people, and do so in a friendly manner

    o    Notice and understand customers’ reactions, and respond appropriately

•    Communication Skills

    o    Use and understand verbal and written communication to interact with customers and colleagues

    o    Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

•    Mathematical Reasoning

    o    The ability to use math to solve a problem, such as calculating day’s supply of a prescription

•    Problem Resolution

    o    Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem

    o    Choosing the best course of action when faced with a complex situation with several available options


PHYSICAL DEMANDS:

•    Remaining upright on the feet, particularly for sustained periods of time

•    Moving about on foot to accomplish tasks, particularly for moving from one work area to another

•    Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm

•    Extending hand(s) and arm(s) in any direction

•    Bending body downward and forward by bending spine at the waist

•    Stooping to a considerable degree and requiring full use of the lower extremities and back muscles

•    Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately

•    Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication

•    Visual Acuity:

    o    The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts

•    Occasional lifting of up to 30 lbs; exerting up to 30 lbs of force occasionally and/or up to 10 lbs of force frequently, and/or a negligible amount of force constantly to move objects

Preferred Qualifications

•    Work 30 hours or greater per week

•    Greater than 1 year experience as a CVS Pharmacy Technician

•    Experience in Inventory Specialist role

Education


•    High School diploma or equivalent (preferred)