Lead AppDynamics Engineer

Job Description
CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative digital solutions that will make health care more accessible, more integrated and more reliable for more people, online and in our stores. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the ground floor of digital innovation that aims to reinvent what a pharmacy and a health care company can be.

The Lead AppDynamics Engineer will play a vital role on a team accountable for providing quality and timely support for the Company’s Digital Properties on Retail, PBM, and Specialty business units including cvs.com, caremark.com, cvsspecialty.com, etc. and their associated mobile apps. The Lead AppDynamics Engineer will provide deep analytical insight and tracking of critical customer experiences and work with SAFe Agile teams to help them understand the best ways to monitor their changes and areas of responsibility. You will mentor and lead the Digital Monitoring team members in your area and support them as their SME regarding monitoring standards and choices.

Required Qualifications
- Extensive understanding and experience building Splunk dashboards and alerts
- Experience coordinating the efforts and direction of others on your team
- Strong knowledge of enterprise monitoring and alerting tools
- Solid understanding of architectural concepts in the implementation of monitoring and alerting
- Deep understanding of both IT and Application architecture
- Proficient in the use of various modern digital tools, and familiarity with basics of web based and native mobile applications
- 2 + years of prior experience in programming in any modern language, or expertise/experience with scripting
- 2 + years of prior experience in data analytics & reporting
- 2 + years of prior experience championing measurable improvement in Digital Customer Experiences, preferably public facing digital properties such as e-commerce or others
- Demonstrated ability to work with a variety of stakeholders, including but not limited to Development, IT, Product Management, Marketing, Merchandising, Call Centers and Operations
- Proficient in the use of MS Office Products such as Word, Excel, Access
- Familiarity with one or more issue management tools such as HPSM, RTC, Rally, JIRA, etc.

Preferred Qualifications
- 5 years of experience with monitoring tools such as Application Dynamics, Dynatrace, HP monitoring tool suite, Splunk, Akamai, Firebase, Nagios, Solarwinds, New Relic, mpulse.
- Experience in a modern programming language (Visual Basic, VBA, C#, Java, etc.)
- Experience in e-commerce applications
- Exposure to Digital Healthcare
- Experience and/or familiarity with Pharmacy Benefits Management
- Basic understanding of SAFe/ Agile framework
- A deep passion and mindset for striving to guarantee delightful digital customer experience
- Excellent organization, communication, presentation and people skills with a strategic approach to problem solving; demonstrated ability to multi-task across several important, time-sensitive tasks is a must

Education
Bachelor's degree in related discipline or relevant work experience is required