EAP Clinical Counselor (LPC, LCSW, LMFT)

Job Description
This role is office based in Austin, TX or Hartford, CT.
The following schedule is required: Sunday-Thursday 2:00pm-10:30pm EST/1pm-9:30pm CST

Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, improving the outcomes tools in support of optimal care. This role is part of the Employee Assistance Program (EAP).




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Fundamental Components
Member Support:

• Provide telephone triage, crisis intervention and related services
• Assess member’s immediate clinical needs and utilize appropriate clinical tools to provide services
• Engage members and provide immediate support and assist with coping skills to address ongoing lifestyle management

Counseling:

• Provide telephone counseling to individuals presenting with issues including but not limited to mental and emotional disorders, addictions, lifestyle management, and worklife concerns
• Provide clinical services utilizing a variety of sophisticated clinical assessments, therapeutic interventions and/or models, to support the level of care and engagement of members
• Use appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or improve social, psychosocial, or bio-psychosocial functioning of members
• Provide intensive case management and consultation for clinical risk cases and management referrals

Informational Services:

• Provide information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs
• Assist members with linkage to resources to aid in the alleviation of stressors

Team member support:

• Collaborate with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members
• Interact with providers as appropriate to discuss clinical questions and concerns regarding specific cases
• Provide consultation to supervisors and other account representatives to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty

Compliance with Policies and Regulatory Standards:

• Protect the confidentiality of member information and adhere to enterprise, EAP policies regarding confidentiality
• Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements
• Maintain current licensure in good standing, seek professional development and meet all licensure requirements

Background Experience
Experience:

• Ability to establish and maintain a high level of customer trust required
• Experience in handling mental health and psychiatric care, family situations, and relationship concerns required
• 1+ year of crisis intervention skills required
• Experience in facilitating patient/client positive behavioral change required
• Strong computer and literacy skills required
• Experience working with diverse populations preferred
• Familiarity with brief therapy models and Motivational Interviewing preferred
• 1+ years of EAP, Behavioral Health or Social Services experience is preferred
• Call Center experience preferred

Licensure:

• Valid independent professional licensure to practice per state regulations in one or more is required: LPC, LCSW, LMFT, LCMHC or Clinical Psychologist

Education:

• Master’s degree in counseling profession required

Additional Job Information
Effective communication, telephonic and organization skills.Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.Ability to effectively participate in a multi-disciplinary team including internal and external participants.Proficiency in multi-tasking and utilizing a multi-line phone system.Familiarity with basic terminology and concepts used in employee assistance/human services programs.

Education
Master's degree

Percent of Travel Required
0 - 10%