Customer Service Representative - Work From Home - Solon, OH area

Job Description
Are you interested in a flexible work from home schedule and live within the state or region with same time zone as our hub location of 29100 Aurora Rd. in Solon, OH? An opportunity where you can balance priorities in and outside of work while helping people on their path to better health? If so, consider a role at CVS Health, a Fortune 5 company, as a Customer Service Representative in Solon, OH! We are currently hiring support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health.

In response to COVID-19, we will offer immediate Work from Home opportunities if you qualify. Qualifications include but are not limited to maintaining your own internet with approved speed requirements and a secure work space free from distractions. Adherence to HIPAA and governmental compliance is required in this role. We have a comprehensive training program to ensure your success on the team.

In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our customers better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.

We have a comprehensive training program to ensure your success on the team, in addition to competitive pay and benefits, and Work from Home opportunities after our 7 week training and proven ability to apply learned material.

Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. Days off and hours may vary, though you will have a set schedule. Site hours are 7am - 10pm, local time.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Our application process is 2 simple steps:
1. Apply on line
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position

Required Qualifications
• 6+ months of experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
• Computer proficiency in Windows-based applications

Preferred Qualifications
• Experience working in a Call Center environment or Healthcare related field
• Healthcare certification (ex: Med Assistant) a plus
• Providing elder care, being a primary caregiver, or volunteer work within the community.
• Previous Work from Home experience but not required.

Education
Verifiable High School diploma, GED, or equivalent