Customer Service Representative - Work From Home Job
Job Description Job Attributes+
-
Job ID
952818-37
-
Req #
1325954BR
-
Job Location
Allentown, PA, US
-
Job Category
Call Center
-
Job Type
Full Time
Job Description
Are you interested in a flexible work from home schedule and are open to work from home within the state or region required for the same time zone as Pittsburgh, PA? An opportunity where you can balance priorities in and outside of work while helping people on their path to better health? If so, consider a role at CVS Health, a Fortune 5 company, as a Customer Service Representative in Pittsburgh, PA! We are currently hiring support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health.
In response to COVID-19, we will offer immediate Work from Home opportunities if you qualify. Qualifications include but are not limited to maintaining your own internet with approved speed requirements and a secure work space free from distractions. Adherence to HIPAA and governmental compliance is required in this role. We have a comprehensive training program to ensure your success on the team.
In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our customers better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.
Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules starting at 30 hours per week. Days off and hours may vary, though you will have a set schedule. Site hours are 7 days a week, 7am-10pm EST.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
Our application process is 2 simple steps:
1. Apply on line
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
Required Qualifications
• 6 months experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
• Computer proficiency in Windows-based applications
Preferred Qualifications
• Experience working in a Call Center environment or Healthcare related field
• Healthcare certification (ex: Med Assistant) a plus
• Providing elder care, being a primary caregiver, or volunteer work within the community
*Previous Work From Home experience preferred but not required.
Education
• Verifiable High School diploma, GED, or equivalent
Additional Information
Who We Are
We’re a values-based organization focused on helping people on their path to better health. Here, you’ll work alongside former members of the military and current reservists and members of the National Guard. Bring your unique skills to our industry, and we look forward to helping you grow your career.
We offer opportunities at all levels for U.S. Veterans and will enforce the Uniformed Service Employment and Reemployment Rights Act (USERRA).
Also, if you’re a Reservist member of the National Guard, be assured that you’ll have a job at CVS Health when you return from deployment. And, even though your civilian job may differ from your military job, we have many opportunities that may be right for you.
We recognize the value of military spouses bring to our company and continue to look for ways to help you find employment.
Explore our career areas and learn more about continuing your mission to help others.
