Customer Service Rep - Refill Team Job
Job Description Job Attributes+
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Job ID
982844-1
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Req #
1370703BR
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Job Location
Phoenix, AZ, US
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Job Category
Administrative
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Job Type
Full Time
Job Description
Coram/CVS Health is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Customer Service Specialist you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring all documentation is accurate before shipping orders.
Directly impact a patient’s life by processing new patient orders and updating electronic medical records, working with the Patient Admissions department to help bring a patient on service with the Company.
As a Customer Service Specialist - Refill Team you will…
* Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
* Triaging calls to various departments.
* Verifying patient demographics and insurance information to ensure accurate shipment.
This is a full-time, permanent, benefited position and is NOT through an agency. Typical hours for this role are Monday to Friday, with an 8 hours shift between 8am - 10pm, with some possible overtime based on business need
These roles will be based at our Jackson, TN or Phoenix, AZ branch.
Challenge your healthcare training or current customer services skills to make a difference in a patient’s life by explaining by initiating the referral process and answering questions from patients and caregivers on their admissions status.
Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.
Required Qualifications
* Minimum one year experience working in a customer service environment.
* Experience with data entry.
* Experience working in Microsoft Office, specifically Excel, Outlook and Word.
Preferred Qualifications
* Home infusion or durable medical equipment (DME) experience.
* Call center experience.
* Experience working in a healthcare environment.
Education
Verifiable High School Diploma or GED is required.
Additional Information
Who We Are
We’re a values-based organization focused on helping people on their path to better health. Here, you’ll work alongside former members of the military and current reservists and members of the National Guard. Bring your unique skills to our industry, and we look forward to helping you grow your career.
We offer opportunities at all levels for U.S. Veterans and will enforce the Uniformed Service Employment and Reemployment Rights Act (USERRA).
Also, if you’re a Reservist member of the National Guard, be assured that you’ll have a job at CVS Health when you return from deployment. And, even though your civilian job may differ from your military job, we have many opportunities that may be right for you.
We recognize the value of military spouses bring to our company and continue to look for ways to help you find employment.
Explore our career areas and learn more about continuing your mission to help others.
