Customer Care Representative - Senior

Job Description
CVS Health, a Fortune 5 company, is offering an exciting promotional opportunity to be part of our Customer Care team in Honolulu, HI. The Senior Customer Care Representative is responsible for handling escalated calls from Customer Care Representatives (CCR) and providing assistance those representatives with job knowledge and complex issues.This position requires critical thinking and problem solving skills. You must be able to calmly handle escalated callers and recommend options to resolve customer complaints.

In order to be successful in the role you will be responsible for creating a positive and supportive work environment for call center representatives. You will contact Account Managers when appropriate, enter PBO's, create mail tag requests, and other high level customer service functions. You will be a subject matter expert at locating and utilizing resources in the Source and demonstrate strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action.

This is an onsite position in our Honolulu, HI office. The schedule is Monday through Friday 6:00am - 2:30pm.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a comprehensive list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Required Qualifications
- 3+ years of experience in a Customer Service environment where issue resolution and escalations are addressed.

Preferred Qualifications
- Healthcare related experience, certifications and/or licensure.
- Ability to identify process improvements.

Education
- Verifiable High School diploma or GED is required.