Customer Care Representative Job
Job Description Job Attributes+
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Job ID
971005
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Req #
1357402BR
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Job Location
1003 BISHOP ST. SUITE 704
Honolulu, HI 96813, US -
Job Category
Call Center
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Job Type
Full Time
Job Description
CVS has a great opportunity for individuals who enjoy customer service. If you are looking for competitive pay and excellent benefits, please review the duties below and apply!
The Customer Care Representative (CCR) is an important first-line of contact with our customers, setting the tone for how our company and services are experienced. They provide participants with the right information at the right time to help them make better decisions about their health and health care. The fast-paced deadline-driven position requires attention to detail and the ability to multi-task. The CCR promotes a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company as well as the internal customers – and requires team-orientation and the ability to work with others.
As a Customer Care Representative you must also be able to effectively handle complaints while consistently demonstrating behaviors that contribute to Care’s achievement of service level goals. CCR’s work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant.
The shift/ schedule for this position is 6:00am to 2:30pm Sunday - Thursday OFF Friday/Saturday.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a comprehensive list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
Required Qualifications
-6+ months experience in a customer service role (i.e. call center, retail, customer service environment or relevant military experience).
Preferred Qualifications
-Healthcare related experience and/or relevant certifications
-Providing elder care, being a primary caregiver, or volunteer work within the community.
Education
-Verifiable High School diploma or GED.
Additional Information
Who We Are
We’re a values-based organization focused on helping people on their path to better health. Here, you’ll work alongside former members of the military and current reservists and members of the National Guard. Bring your unique skills to our industry, and we look forward to helping you grow your career.
We offer opportunities at all levels for U.S. Veterans and will enforce the Uniformed Service Employment and Reemployment Rights Act (USERRA).
Also, if you’re a Reservist member of the National Guard, be assured that you’ll have a job at CVS Health when you return from deployment. And, even though your civilian job may differ from your military job, we have many opportunities that may be right for you.
We recognize the value of military spouses bring to our company and continue to look for ways to help you find employment.
Explore our career areas and learn more about continuing your mission to help others.
