Clinical Nurse Team Lead

Job Description
The Team Lead is accountable to leadership to support the day to day operations of the team. This position has no supervisory oversight of staff, but requires a solid understanding of the workflows, policies and procedures to ensure the team is producing at a successful level. The Team Lead supports the onboarding of new staff as well as quality monitoring and assignment triage. The Team Lead is a single point and first line of contact for staff for clinical issues. They may lead projects as assigned. The Team Lead provides ongoing communication and updates to leadership and contributes and participates in team meetings. The role requires promoting cooperation and team-building between all department members.

Standard business Hours Monday-Friday. (10am-7pm eastern time zone)
No weekends and no holidays!

Fundamental Components
Serve as a resource to team members(*) Serve as a content model expert and mentor to the team regarding practice standard, quality of interventions, problem resolution and critical thinkingEnsure adherence to plan sponsor performance targets(*) Develop, implement and support program policies and procedures(*) Utilize critical thinking skills to raise the level of team�s performance Mentor the team; monitoring and providing feedback regarding performance relative to best practices Act as a role model for the Aetna values, particularly regarding company policies on confidentiality(*) Communicate effectively with a variety of audiencesWell organized and able to prioritize tasksSupport a positive work environment that promotes the concept of teamwork Support to Supervisors as directedMay have responsibility for their own case load workRespond to issues and inquiries as needed Sedentary work involving periods of sitting, talking, hearing, work requires visual acuity to perform close inspection of hand written and computer generated documents as well as a PC monitor.

Background Experience
3 years clinical and managed care experience
Utilization management is preferred
Specialty Medication Precertification experience preferred
Proven track record of subject matter expertise
Ability to mentor and support staff to meet business needs
Exceptional communication skills
Time efficient and highly organized
Requires proficiency with computer skills which includes navigating multiple systems and keyboarding

LICENSE on of the following is required, active and unrestricted in the state the candidate resides:
LPN
Registered Nurse (BSN preferred)
 

Education
Associate's degree or equivalent experience

Percent of Travel Required
0 - 10%