Client Support Representative

Job Description
The Client Support team is hiring Client Support Specialists. The team is looking for a candidate with applicable business and process knowledge. They will be responsible for addressing the day-to-day needs of clients and participants and will need to be able to resolve client-initiated plan participant issues. The Client Support Team is vital within the organization as a liaison between our clients and participants.

To be successful in this role you will be managing complaints, suggestions and comments in queue, receiving and respond to client issues in a timely manner via email, fax, cases and telephone. You will also be responsible for timely follow up on requests to ensure resolution as well as ensuring complete tracking of client contact in database to build contact history, identify trends, facilitate relationship building and provide management and client reporting.

Other key responsibilities can include providing plan benefit override support at client request, providing feedback to Customer Care management on servicing incidents and developing service trends as well as partnering with Account Management team to ensure maximum client satisfaction and issue trending.

Scheduled Hours for this position: Monday - Friday 10:30 am - 7:00 pm CST(Occasional need for scheduled overtime, weekend and holidays as determined by business need -EX: “Welcome Season”.)

Future work from home potential for outstanding team performers

Required Qualifications
-1+ years of Customer Service Experience.
-1+ years of Call Center Experience.
-1+ years of Health Care Industry Experience.

Preferred Qualifications
-Experience with PeopleSafe, RXClaim, SalesForce, Moxie and Microsoft Office programs of Excel, Powerpoint, Word and Outlook.
-Experience with plan designs and Client programs.
-Experience building partnerships and navigating through complex organizational structure/hierarchy.

Education
Verifiable High School diploma or GED is required