Call Center Representative - Bilingual Job
Job Description Job Attributes+
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Job ID
975600
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Req #
1361576BR
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Job Location
25 Blackstone Valley Place Suite 310 (3rd floor)
Lincoln, RI 02865, US -
Job Category
Call Center
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Job Type
Full Time
Job Description
CVS Health has an exciting new opportunity in Lincoln, RI for a Bi-Lingual Customer Care Representative. The Customer Care Contact Center is actively hiring service focused professionals fielding inbound contacts from our Digital (Website, App, etc) customers.
You will be responsible for incoming customer contact across all channels including phone, email and online chat. In the this position, you will use your proficiency with all CVS online, mobile and social media platforms to drive digital adoption and serve as a customer advocate for CVS.com, Prescription Management, CarePass Program and CVS Photo support needs. You will work in a team environment, take ownership for solving customer issues, and help customers navigate CVS’s digital platforms, with the ultimate focus on customer satisfaction.
Shift/ schedule: Must be willing to work the 1:00 pm to 9:30 pm shift, Monday-Friday and work every other weekend. Overall applicant must be flexible as this position includes evenings, weekends, and holidays.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays
Required Qualifications
• 1+ years of experience in a Customer Service position
• Must be Bilingual in Spanish and English both verbal and written.
Preferred Qualifications
• Experience in a call center environment in a retail or healthcare setting
• Experience collaborating with external vendors
Education
• Verifiable high school diploma or GED.
Additional Information
Who We Are
We’re a values-based organization focused on helping people on their path to better health. Here, you’ll work alongside former members of the military and current reservists and members of the National Guard. Bring your unique skills to our industry, and we look forward to helping you grow your career.
We offer opportunities at all levels for U.S. Veterans and will enforce the Uniformed Service Employment and Reemployment Rights Act (USERRA).
Also, if you’re a Reservist member of the National Guard, be assured that you’ll have a job at CVS Health when you return from deployment. And, even though your civilian job may differ from your military job, we have many opportunities that may be right for you.
We recognize the value of military spouses bring to our company and continue to look for ways to help you find employment.
Explore our career areas and learn more about continuing your mission to help others.
