Call Center Customer Service Work From Home South East Region Job
Job Description Job Attributes+
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Job ID
993439-2
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Req #
1398749BR
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Job Location
Remote Location
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Job Category
Call Center
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Job Type
Full Time
Job Description
Are you interested in a flexible work from home schedule and live in the state Florida, Alabama, Georgia, Kentucky, North Carolina, South Carolina, Virginia and Tennessee? Are you looking for an opportunity where you can balance priorities in and outside of work while helping people on their path to better health? If so, consider a role at CVS Health, a Fortune 5 company. We are currently hiring support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health.
In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our customers better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.
Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the member’s questions on the first call. You have the ability to make an impact on others through this fun and fast paced Customer Care position.
We have a comprehensive training program to ensure your success on the team. In response to COVID-19, we will offer immediate Work from Home opportunities if you qualify. Qualifications include but are not limited to maintaining your own internet with approved speed requirements and a secure work space free from distractions. Adherence to HIPAA and governmental compliance is required in this role.
Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules starting at 30 hours per week. Days off and hours may vary, though you will have a set schedule. Hours of operation are 7 days a week, from 7am-11pm EST. For onsite-call center employees, the physical site address of our Knxoville call center is: 2401 Cherahala Blvd Knoxville, TN 37932.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
Our application process is 2 simple steps:
1. Apply on line
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
Required Qualifications
1 year of experience working in a Call Center environment or Healthcare related field
Preferred Qualifications
6 months of work from home experience
Healthcare certification (ex: Med Assistant) a plus
Education
Verifiable High School diploma, GED, or equivalent
Additional Information
Who We Are
We’re a values-based organization focused on helping people on their path to better health. Here, you’ll work alongside former members of the military and current reservists and members of the National Guard. Bring your unique skills to our industry, and we look forward to helping you grow your career.
We offer opportunities at all levels for U.S. Veterans and will enforce the Uniformed Service Employment and Reemployment Rights Act (USERRA).
Also, if you’re a Reservist member of the National Guard, be assured that you’ll have a job at CVS Health when you return from deployment. And, even though your civilian job may differ from your military job, we have many opportunities that may be right for you.
We recognize the value of military spouses bring to our company and continue to look for ways to help you find employment.
Explore our career areas and learn more about continuing your mission to help others.
