Advisor, Transformation

Job Description
We have an exciting opportunity at CVS Health for a strategic operations role on the newly formed, highly visible Transformation business unit responsible for developing and implementing our post-acquisition enterprise strategy to transform health care. This role entails operationalizing solutions across the enterprise for common chronic conditions, with an initial focus on Diabetes.

As an Advisor, you will be responsible for supporting the implementation and launch of one of Transformation’s earliest comprehensive products that meets client objectives across all lines of business, generates value for the enterprise and delivers best in class member experience and clinical outcomes.

You will be accountable for analyses, recommendations, timelines and business partner management in the following areas: core operations requirements, operating model design and implementation, including end-to-end data flow, omnichannel assessment and set-up, and execution tracking.

This department is engaged across all lines of business and functions of our enterprise, with particular emphasis on root cause analysis, solution ideation, design, and commercialization. You will have the opportunity to use your analytical skills and logic to analyze the business, solve problems, and present recommendations to leaders in an effort to develop solutions which will have a profound impact on the future direction of the company.

As an Advisor, you will also:
• Engage cross-functionally across the organization to define requirements, design solutions, develop and oversee implementation plans, drive results and timelines, and resolve issues encountered by the team; including using your ability to assess and course-correct as necessary
• Support product launch, build and client implementations across all member segments, including PBM, Commercial Medical, Medicare Advantage, and more
• Lead a part of integration within the product operational flow from end-to-end
• Own operations deliverables, analyses and recommendations and proactively manage partners and timelines across diverse teams to deliver these results
• Partner with product design and business partners on opportunities for continuous improvement and standardization
• Support account team requests, vendor relations, and omnichannel member intervention campaign configuration
• Perform root cause investigation, problem solve, articulate conclusions, and make recommendations to the leadership team
• Prepare material and presentations for business, technology, and operations teams in a way that adds value, is easily understood by others who may not have the same background or expertise, achieves alignment on path forward, and influences execution against timelines
• Influence others to resolve challenging business situations in order to deliver results
• Communicate and influence at all levels of the organization to move the organization to action

The team is looking for intellectually curious, creative, and driven individuals with an interest in developing the management consulting toolkit with enterprise accountability and ownership.

The successful candidate will possess a proven track record of impacting results in the areas of integration, operations, strategy, and/or business transformation. This will require someone with superior analytical skills, organizational skills, logic, and problem solving skills, including the highest level of attention to detail and the ability to manage multiple priorities at once.
The environment will be, at times, ambiguous and uncertain. The ideal candidate will have demonstrated success dealing with this type of fast-paced environment, with the ability to learn on the fly while understanding and solving new problems and maintaining a customer-centric approach. It will require a high level of independent judgment and initiative.

Required Qualifications
2+ years of implementation and operational work experience with a demonstrated record of success.

Preferred Qualifications
•Management consulting, product management, and/or implementation/integration experience preferred
•Strong quantitative, analytical, and problem solving skills
•Strong written and oral communication skills
•Ability to work independently and proactively navigate work with partners
•Strong time management and ability to manage multiple projects or priorities
•Health care experience preferred
•Intellectual curiosity and drive to understand the strategic issues that our clients, internal stakeholders and industry is facing and to develop creative solutions

Education
Bachelor’s degree